This is a limitation of the Sentinel licensing system and there is no workaround we are aware of.
Only a single version of Sentinel RMS can run on a single server. activate your PAK.Ĭonflict with another version of Sentinel Then run the License Server Manager and continue with what you were attempting to do e.g. Hence the details in the picture below are just the initial blank ones displayed when this option is selected).
#SENTINEL RMS LICENSE MANAGER 8.5.1 PASSWORD#
On the “Log On” page, select the “This account” option and enter your Domain Administrator account credentials - account name and password - then OK (these will be unique to your server/ system so we cannot say what they will be.
Open the service Properties dialog (double-click on the Service name or right-click > Properties from the context menu)
#SENTINEL RMS LICENSE MANAGER 8.5.1 WINDOWS#
Open Windows Services and locate “Sentinel RMS License Manager” In this case do the following:įirstly check (or double-check!) that there is not another version of Sentinel RMS/ LM installed as detailed above. This appears to be a permissions issue related to the service Log on credentials. Rarely the service may not start - or rather it will start, but then will be immediately stopped. Now go back to Windows Services and check the service is both listed and running - if it is listed but not running move on to the next section. Click the button - if the process is successful you should see a message to this effect as shown in the picture below.You must run it as administrator or it will not work! Run the application loadls.exe as administrator. Browse to the Sentinel RMS program directory C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT\.If so you can add and start the service manually using the Sentinel RMS application for this purpose: However sometimes (for unknown reasons as for many Windows issues) this does not occur. The service should be both added and started by the Tekla Structural License Service installation. The Service is listed but is not running.via Control Panel > Administrative Tools > Computer Management > Services and Applications) and search the list of services for “Sentinel RMS License Manager”. Now open Windows Services (there are several ways to do this - e.g. See each section below in the order given for the steps to take depending on your issue.Ĭlose the License Server Manager if it is open. There is a Conflict with another version of Sentinel Licensing running on the same server.The Sentinel RMS Service cannot be started.The Sentinel RMS Service has been stopped or was not correctly started by the installation.There are three main reasons why the server licensing system may not be functioning correctly with these symptoms: No Lock ID is displayed in the License Server Manager info bar at the top-middle as shown in the picture below.When the License Server Manager is open, the option to Activate “This computer…” is not available, even though the computer is connected to the internet.On the license server, the License Server Manager application takes a long time to open.On the client (engineer's PC) Structural Design applications will not open - typically the License Manager will be displayed after a delay listing Error or Error.If the Sentinel RMS Service is not running, then server licensing will not work. Using the Manager you can activate PAKs and manage licenses etc. The Tekla Structural License Server Manager is essentially an interface (a GUI) for the underlying Sentinel RMS system. For the Sentinel RMS Service this is:Ĭ:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT\ lservnt.exe The properties of the service can be opened to view further details, such as the location of the application that is running the service. The Service Status will display as “Running” when it has been started successfully.
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